Terms and Conditions

ABOUT US

This website, brand, and online store YUPOMA is owned by Yulia Albegova, with a registered address at Avenida del Carabasí, 1, 03130 Santa Pola, Alicante, Spain, and contact email: info@yupoma.com.

Through this platform, YUPOMA offers products and services related to its commercial activity, including the online sale of cosmetics, beauty, and personal care products, as well as customer support.

USE OF THE WEBSITE

The User agrees to use the website in an appropriate, lawful manner and in accordance with good faith.

It is strictly prohibited to:

  • Place false, fraudulent, or duplicate orders
  • Use false data or that of third parties without authorization
  • Interfere with the operation of the website or the purchasing system
  • Use the platform for illicit or harmful purposes

The User is responsible for ensuring that the data provided during the purchase process is truthful, complete, and up-to-date.

The User may request the modification or deletion of their data by writing to: info@yupoma.com.

AVAILABILITY AND PRICING

All orders are subject to stock availability.

In the event of a lack of stock or an issue with an order, YUPOMA will contact the User to offer alternatives such as product substitution, rescheduling shipment, or refunding the amount paid.

The prices shown on the website include applicable taxes, except in territories with special tax regimes, where it will be expressly indicated.

Prices may be modified at any time, but such modifications will not affect orders that have already been confirmed.

PAYMENTS AND SECURITY

Payments are made using secure payment methods available during the checkout process (Shopify Payments or other authorized providers depending on availability).

Methods may include bank cards, digital wallets, and other payment systems depending on the User's country.

For security reasons, YUPOMA does not store or have access to the full bank card details of the User.

SHIPPING AND DELIVERY

Shipping conditions, delivery times, costs, order tracking, and potential restrictions are detailed in the section:

👉 Shipping and Returns

The User is responsible for providing a correct and accessible delivery address.

Once the order is handed over to the carrier, delivery times depend on the logistics operator.

RETURNS, WITHDRAWAL, AND GUARANTEES

The User has the right of withdrawal within the legal timeframe established from the receipt of the order, in accordance with current regulations.

Full conditions, exceptions for reasons of hygiene, opened or manipulated products, as well as return and refund procedures, are detailed in:

👉 Returns and Refunds Policy
👉 Shipping and Returns

INTELLECTUAL PROPERTY

All content on the website, including text, images, designs, logos, trademarks, structure, and code, is the property of YUPOMA or duly authorized third parties.

Unauthorized reproduction, distribution, or use without the express consent of the owner is prohibited.

LIMITATION OF LIABILITY

YUPOMA shall not be liable for:

  • Technical interruptions or system failures
  • Errors arising from external providers or communication networks
  • Misuse of the website by the User
  • Third-party content or links outside its control

This does not affect the consumer's legal rights established by current regulations.

MODIFICATIONS

YUPOMA reserves the right to modify these conditions at any time.

The version in force will always be the one published on the website.

Continued use of the platform following an update implies acceptance of the new terms.

DISPUTE RESOLUTION

In case of claims or disputes, the User may contact customer service for an amicable solution.

Likewise, we inform you of the existence of the European Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr/

The User may also contact the Spanish Data Protection Agency (AEPD) regarding privacy matters.