Shipping and Returns
At YUPOMA, we work to ensure that you receive your order quickly and securely.
Orders are prepared from Monday to Friday, between 08:30 and 16:00.
- Orders placed before 15:00 will be processed and prepared on the same business day.
- Orders placed after 15:00 will be prepared on the next business day.
- Orders placed from Friday after 15:00 and over the weekend will be processed on Monday or the next business day.
Once your order is prepared, it will be handed over to the transport company from 16:00 onwards on the same day.
The standard delivery time is between 24 and 48 business hours, depending on the destination area.
Important information
- Orders dispatched on Thursday may be delivered on the following Monday.
- Orders sent on Friday could be received on the following Tuesday.
Shipping rates and times
| Destination | Shipping cost | Estimated time | Free shipping | Additional information |
|---|---|---|---|---|
| Peninsular Spain | €4.95 | 24-48 business hours | From €45 | Up to 10 days if the product is in transit |
| Balearic Islands | €9.95 | 48-72 business hours | From €90 | Up to 10 days if the product is in transit |
| Canary Islands | €59 | Approximately 72 business hours | Not available | DUA included. VAT-exempt products. IGIC to be paid at destination |
| Ceuta | €31 | 72 business hours | Not available | DUA included. IPSI not included in the price |
| Melilla | €47 | 72 business hours | Not available | DUA included. IPSI not included in the price |
| Portugal | €4.95 | 24-72 business hours | From €70 | Up to 10 days if the product is in transit |
| Europe | €12.95 | Approx. 5 business days | From €150 | Up to 10 days if the product is in transit |
Exchanges, returns, and right of withdrawal
At YUPOMA, we want to offer you a completely satisfactory shopping experience.
Therefore, you may exercise your right of withdrawal within 14 calendar days of receiving your order.
Requirements for accepting a return
For a return to be approved, the product must:
- Remain unopened and show no signs of use.
- Retain its original packaging in perfect condition.
For hygiene and safety reasons, returns of cosmetic products that have been opened, used, or tampered with will not be accepted.
Return costs
The costs derived from the return shipment will be borne by the customer, who may choose the transport agency they prefer.
Refund of the amount
Once we receive the product and verify that it meets the indicated conditions, we will process the refund using the same payment method used for the purchase.
Requesting a return
To process a return, just send us an email to:
Indicating:
- Order number
- Products you wish to return