Terms of Sale
Last updated: May 25, 2026
These General Terms and Conditions of Sale govern the contractual relationship between YUPOMA (hereinafter, the "Seller") and the user who makes a purchase through the website yupoma.com (hereinafter, the "Buyer"), in accordance with current Spanish legislation, in particular Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), Law 34/2002 on Information Society Services (LSSICE), and the General Data Protection Regulation (GDPR).
1. SELLER INFORMATION
Holder: YUPOMA (YULIA ALBEGOVA)
Tax ID (NIF): Y8415996B
Address: Avenida Del Carabasi 1, Santa Pola, 03130, Alicante, Spain
Email: info@yupoma.com
Phone: +34 684 761 935
2. PURPOSE
These conditions govern the sale of cosmetic and beauty products offered through the online store yupoma.com. Placing an order implies full and unreserved acceptance of these Terms of Sale.
3. PURCHASE PROCESS
The Buyer shall select the desired products, add them to the cart, and complete the payment process by providing the necessary information. Once the order is confirmed, the Buyer will receive a confirmation email with the order summary.
YUPOMA reserves the right to reject or cancel an order in the event of a pricing error, lack of stock, evidence of fraud, or breach of these conditions.
4. PRICES
All prices indicated on the website include applicable VAT, except in territories with a special tax regime (Canary Islands, Ceuta, and Melilla), where it will be expressly indicated.
Prices may be modified at any time, but changes will not affect orders that have already been confirmed.
In accordance with Directive (EU) 2021/2161, in the event that discounts or promotions are applied, the lowest price applied in the last 30 days will be displayed as the reference price.
5. AVAILABILITY
All orders are subject to stock availability. In the event that a product is not available after the order has been confirmed, YUPOMA will contact the Buyer to offer an alternative product, a waiting period, or a full refund of the amount paid.
6. PAYMENT
Payment shall be made at the time of order confirmation through the methods available during the checkout process (bank card, digital wallets, or other authorized systems).
YUPOMA does not store full bank card details. Transactions are processed securely via Shopify Payments (Stripe Technology Europe, Limited).
7. SHIPPING AND DELIVERY
The delivery times, costs, and conditions are detailed in the Shipping Policy. The Buyer is responsible for providing a correct and accessible delivery address.
The risk of loss or damage to the products is transferred to the Buyer at the time of physical delivery.
8. RIGHT OF WITHDRAWAL
In accordance with Article 102 of Royal Legislative Decree 1/2007, the Buyer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal without the need for justification.
To exercise this right, the Buyer must notify YUPOMA by sending an email to info@yupoma.com, indicating the order number and the products to be returned.
Cosmetic products that have been opened, used, or tampered with are excluded from the right of withdrawal for reasons of hygiene and health protection, in accordance with Article 103.e) of RDL 1/2007.
Return shipping costs shall be borne by the Buyer. The refund will be made using the same payment method used, within a maximum period of 14 days from the receipt of the returned product and verification of its condition.
9. WARRANTIES
The products sold by YUPOMA have the 3-year legal guarantee of conformity established by Directive (EU) 2019/771, transposed into the Spanish legal system.
In the event of a defective or non-conforming product, the Buyer may request repair, replacement, price reduction, or termination of the contract, as appropriate.
10. LIABILITY
YUPOMA shall not be liable for indirect damages, loss of profits, or prejudice derived from the use of the products purchased, except in cases provided for by applicable law.
11. DISPUTE RESOLUTION
For any complaint, the Buyer may contact YUPOMA via info@yupoma.com. If a satisfactory solution is not reached, the Buyer may resort to the European Online Dispute Resolution (ODR) Platform.
These conditions are governed by Spanish law. For any controversy, the parties submit to the Courts and Tribunals of Alicante, without prejudice to the jurisdiction that may correspond to the Buyer as a consumer.
12. MODIFICATIONS
YUPOMA reserves the right to modify these Terms of Sale at any time. The modifications will enter into force from their publication on the website and will not affect orders already placed.